Ex 99's Privacy Policy

Ex 99 (referred to as "we", "ex 99", or "the Platform") is a trusted online gaming and betting platform. We believe that the privacy of your personal data is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains in detail what information ex 99 collects, why it is collected, how it is used, and how it is kept secure. By using the ex 99 website or app, opening an account, or using any of our services, you are considered to have agreed to this Privacy Policy.

This policy has been drafted in accordance with applicable data protection laws in Bangladesh and international standards. We review this policy regularly and update it as needed. You will be notified of any changes in advance via email or SMS.

Ex 99 only collects information that is necessary to provide our services. We do not collect any data beyond what is needed. The types of information we collect are outlined below:

The information you provide is used for the purposes outlined below. ex 99 never uses your data for anything beyond these stated purposes.

• Account Management: To verify registration and login, and to ensure account security.
• Service Delivery: To enable gameplay and process deposit and withdrawal requests.
• KYC Verification: To verify identity and age, and to prevent money laundering.
• Customer Support: To resolve your issues and complaints promptly.
• Promotions & Bonuses: To send you personalized offers and promotions (you can opt out at any time).
• Security Measures: To detect and prevent fraud, hacking, and suspicious activity.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: To analyze user experience and improve the platform.

Ex 99 never sells your personal data to third parties. However, limited data may be shared in the specific circumstances outlined below:

• Payment Providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions. Only the minimum required information is shared.
• Technology Partners: For hosting, cybersecurity, or platform maintenance purposes. These partners are bound by our Privacy Policy.
• Law Enforcement Agencies: Information may be disclosed where required by a court order or government directive to meet legal obligations.
• Fraud prevention services: Anonymized data may be shared with specialized agencies to help detect fraudulent activity.

Ex 99 uses industry-leading technology to keep your data secure. Our security measures meet the highest standards in the industry.

• 256-bit SSL/TLS Encryption: All communication between you and our servers is encrypted when you access the website.
• Password Hashing: Your password is never stored directly — only an encrypted hash is saved.
• Two-Factor Authentication (2FA): OTP-based verification is in place to enhance account security.
• Data Center Security: Our servers operate in ISO 27001-certified data centers.
• Regular Security Audits: Regular penetration testing and security audits are conducted.
• Suspicious Login Alerts: An immediate alert is sent if a login is detected from an unrecognized device or location.

Cookies are small data files stored in your browser. ex 99 only uses essential cookies and never places unnecessary tracking cookies.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging into your account.

The following rights are protected under ex 99's Privacy Policy. To exercise any of these rights, email us at support@ex99.bet.

Ex 99 strictly prohibits anyone under the age of 18 from using the platform. We do not collect or process data from minors.

• Age verification is mandatory at registration. Users under 18 will not be able to create an account.
• Age is re-verified during the KYC process via National ID or passport.
• If a minor registers by mistake, their account will be closed immediately and no data will be retained.
• If you believe your child is using the platform, please contact us immediately at support@ex99.bet.

Ex 99 retains your data only for as long as necessary. All data is stored while your account is active. After account closure, certain data may be retained for the following reasons:

• Financial Transaction Records: Retained for up to 5 years to meet legal and regulatory requirements.
• KYC Documents: Retained for up to 7 years in compliance with anti-money laundering laws.
• Support Conversations: Retained for 2 years to support customer service quality improvement.
• Other Information: Permanently deleted within 90 days of account closure.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We aim to respond as quickly as possible.

If our policy changes, we will post a notice on the website and notify you via your registered email or mobile number. Continuing to use the platform after any changes takes effect will be considered your acceptance of the updated policy.