Safe Gaming

At ex 99 Responsible Gaming
Your Protection, Our Commitment

Gaming is for fun — not stress. ex 99 believes every player should know their limits and enjoy the experience with a clear head. We're with you every step of the way.

Start Safe Get Help
18+
Age Verification Is Mandatory
24/7
Support Assistance
5
Protective Tools
100%
Voluntary Self-Exclusion
Our Commitment

Responsible gaming means Smart Play

At ex 99, we know gaming is entertainment — not a livelihood. It's easy to get caught up in the excitement and spend more time or money than intended. Responsible gaming is about protecting yourself from exactly that.

We want you to enjoy gaming on ex 99 freely and happily for the long haul. That's why we've built tools and features into the platform to help you stay in control of your spending, time, and behaviour.

Responsible gaming is more than just rules — it's a mindset. "I play for fun, not to win" is the foundation of healthy gaming.

Remember: Gambling is never a reliable source of income. Chasing losses by placing bigger bets is the biggest mistake you can make.
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Set a Goal
Before each session, decide in advance how much time and money you are willing to spend.
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Track Your Time
Playing for hours on end without a break is harmful to your mental health.
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Stick to Your Budget
Only bet money you can afford to lose.
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Take a Break
Don't play when you're angry, anxious, or feeling low — it rarely ends well.
Protective Tools

In Your Hands Control

On ex 99, you're in control of how much you play. Use our tools to keep yourself protected.

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Set Deposit Limits
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set, and any increase requires a 72-hour waiting period.
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Session Time Limit
Set a daily limit for how long you stay active on the platform. Once the time is up, the system will automatically log you out and give you a chance to rest.
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Temporary Break (Cooling-Off)
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, you won't be able to log in and won't receive any promotional messages.
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Self-Exclusion
For a long-term break, you can self-exclude for anywhere between 6 months and 5 years. During this period your account will be fully suspended and cannot be reactivated before the period ends.
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Activity Report
You can view your gaming history, total spending, win/loss record, and session statistics at any time. This transparency helps you stay informed and in control.
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Reality Check Notifications
You will receive periodic pop-up notifications reminding you how long you've been playing and how much you've spent. Keeping this feature on makes it easier to stay aware.
Budget Limit Example (Sample Dashboard)
Here's how to track your budget within your account:
Daily Deposit Limit ā§ģ500 / ā§ģ1,000
Weekly Session Time 8 hrs / 20 hrs
Monthly Bet Limit ā§ģ3,200 / ā§ģ10,000
Tip: Lowering your limit takes effect immediately, but increasing it requires a 72-hour cooling period — this protects you from making impulsive decisions.
Caution

Signs Warning Recognize

Gaming addiction doesn't happen overnight — habits shift gradually. If any of the signs below sound familiar, it may be time to pause and seek help.

If you notice any of these signs in yourself, don't be embarrassed — reach out directly to support@ex99.betto get in touch. We don't judge — we help.
  • You feel the urge to chase losses by placing bigger bets.
  • You're hiding your gaming habits from family or friends, or lying about them.
  • You're prioritizing gaming over sleep, meals, or work.
  • You are borrowing money or dipping into savings to gamble beyond your set budget.
  • You've tried to stop gaming but keep finding yourself unable to.
  • You're turning to gaming to cope with stress, loneliness, or boredom.
  • You feel irritable, restless, or low when you're unable to play.
  • You're using money meant for bills, household expenses, or emergencies to place bets.
Test Yourself

Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "Yes" to more than 3, consider seeking professional support.

Did you spend more money or time gaming last month than you intended?
Do you feel uncomfortable when asked to stop playing or when you can't get the chance to play?
Do you need to bet more than before just to feel the same level of excitement?
Have you tried to cut back or stop gaming but failed?
Is gaming causing problems at work, in your studies, or in your relationships?
Are you continuing to play despite financial hardship or debt?
Are you hiding information about your gaming from the people close to you?
Result: 1–2 "Yes" = Stay cautious. 3–4 "Yes" = Reassess your limits. 5+ "Yes" = It's time to seek help. support@ex99.betto get in touch.
Step by Step

How to Set How to Set

Setting protective limits on your ex 99 account is quick and easy — just a few simple steps.

1
Log In to Your Account
Log in to your ex 99 account with your mobile number and password.
2
Go to Profile Settings
Click on your name icon in the top right corner and open "Account Settings".
3
Select the "Responsible Gaming" tab
Go to Settings and select the "Responsible Gaming" option.
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Set Your Preferred Limits
Set deposit limits, session time, bet limits, or self-exclusion — whichever you need.
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Confirm & Save
Verify via SMS OTP. Reducing a limit takes effect immediately.
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Family Protection
If a family member believes someone close to them is developing a gaming addiction, they can reach out to our support team. We will handle the matter with full confidentiality.
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Minor Protection
ex 99 strictly prevents anyone under 18 from registering. Age is verified through the KYC process. Make sure parental controls are enabled on your child's devices.
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Contact Us for Help
For any issue support@ex99.betor reach us via live chat. Our Responsible Gaming team is available 24/7.
FAQ

Responsible Gaming FAQ

Yes. If there is any balance in your account at the time of self-exclusion or account closure, it will be refunded to your registered mobile banking number — typically processed within 3–5 business days.

No. Even after a self-exclusion period ends, your account is not automatically reactivated. You will need to contact support separately to request reactivation and complete a cooling-off period.

Yes. Even with a deposit limit in place, you can still receive applicable bonuses on any deposit made within that limit. However, we recommend playing within your responsible gaming limits before activating any bonus offer.

No. During a cooling-off period or self-exclusion, we will not send you any promotional emails, SMS, or push notifications. We respect your break.

No. For security reasons, only the account holder can initiate self-exclusion. However, if a family member has concerns, they can contact support@ex99.bet — we'll assess the situation and offer appropriate assistance.

Go to Account Settings → Responsible Gaming → Reality Check to set a notification reminder at 15 minutes, 30 minutes, 1 hour, or 2 hours.
Healthy Habits

Long-term Play for fun Tips

Follow these simple guidelines and gaming will always stay enjoyable — never a burden.

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Set Your Weekly Budget in Advance
Set aside a separate gaming budget at the start of each month. Once that money is gone, stop — and wait until the following week.
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Accept Losses Gracefully
Every bet carries the risk of losing — that's simply how the game works. A loss is not a failure; it's a normal part of playing. Never try to chase losses in an attempt to win back what you've lost.
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Don't Play Before Bed
Gaming before bed increases screen time and impairs decision-making. Build a habit of playing only at a set time during the day.
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Keep Alternative Hobbies
Alongside gaming, keep up habits like sports, reading, or spending time with family. This helps reduce over-reliance on gaming.
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Be Open with Your Loved Ones
Be honest with your family about your gaming habits. There's nothing to hide — but do have an open conversation about whether you're sticking to your limits.
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Keep an Emergency Fund Separate
Never use money set aside for medical expenses, household needs, or education on gaming. Following this rule significantly reduces your risk of financial harm.
Safe Gaming
Play Responsibly,
Play for Enjoyment

Sign up at ex 99 and set your protective limits from the start. We want your gaming experience to stay positive, always.

Register Now Log In
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